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RSW’s 2023 J.D. Power customer satisfaction score puts Fort Myers airport in elite company

Mark H. Bickel | Naples Daily News

High ratings for customer satisfaction can be challenging to attain, especially for airports where lately there have been a record number of passengers, pilot shortages and countless weather delays and cancellations.

At Southwest Florida International Airport (RSW) the challenge has been met. The Fort Myers airport is being recognized again as one of the best airports for customer satisfaction, according to the 2023 J.D. Power North American Airport Satisfaction Study.

RSW, which celebrated its 40th anniversary in May, was ranked No. 2 overall in the medium airport category with a overall customer satisfaction index score of 839 (base on a1,000-point scale). This was one place higher than 2022. RSW tied for third with Jacksonville International Airport (JAX) last year (826 points).

The J.D. Power study measures overall traveler satisfaction with mega, large and medium North American airports by examining six factors (in order of importance):

  • terminal facilities
  • airport arrival/departure
  • baggage claim
  • security check
  • check-in/baggage check
  • food, beverage and retail

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